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The best phone systems for law firms

Automate your law firm with legal integrations. Join hundreds of firms who trust Flip Connect to enhance their client experience and streamline operations.
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Giambrone & Partners LLP

"Once installed in our London office, we were extremely pleased with the 3CX system and the service from Flip Connect and decided we needed the same in our Milan, Rome, Palermo and Barcelona offices. The improvement was phenomenal."

Brendan Dine, Partner CEO

Topland Group

"The system was setup in no time, the numbers ported over and there was little to no disruption. The new system was half the price of our previous VoIP provider with twice the features!"

Adam Plant, Director

Trusted by law firms & Professional Services all over the UK & Europe

Drive performance & generate revenue

Flip Connect helps lawyers save time, mitigate risk, and generate revenue through it's advanced feature set and unique integrations with the tools you love. It's a phone system you can trust.
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  • Save Time

    By automating manual paperwork, Flip Phone Systems can help you save 5-10 minutes per call.

  • Mitigate Risk

    By recording and transcribing your calls, you have an accurate record of communication if any client disputes arise.

  • Generate Revenue

    20% of billable time goes unrecorded in the legal industry, our systems help you get some of that back.

A phone system built for law practices of all types

  • IP

    Phone Systems for IP Practices

  • Estate Planning

    Phone Systems for Estate Planning Practices

  • Immigration

    Phone Systems for Immigration Practices

  • Employment

    Elevate your Employment Practice with Flip Connect

  • Personal Injury

    Elevate your PI Practice with Flip Connect

  • Family Law

    Elevate your Family Law Practice with Flip Connect

  • Commercial

    Elevate your Commercial Practice with Flip Connect

  • Litigation

    Elevate your Litigation Practice with Flip Connect

  • Real Estate

    Elevate your Real Estate Practice with Flip Connect

Our systems integrate with your tools

Clio
Microsoft Teams
Actionstep
LEAP
Filevine
EvolveGo
Lawmatics
MyCase

Manage your customer calls like a pro

In-House UK Dedicated Technical Support

✓ Over 90% of our support incidents are marked as positive.

✓ 97% of incidents raised are fixed remotely.

✓ State of the art, proactive monitoring and remote diagnostic tools are used to ensure response times are kept to a minimum.
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Unlimited and easy-to-manage calling

Experience the freedom and flexibility of making your office come alive, wherever and however you want.

Mobility features designed for seamless communication and increased productivity. Take your business to the next level.
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Everything you need to communicate better

From call recording & reporting to live chat and Microsoft 365 & Teams Integration. The possibilities are endless. 

We will ensure you are matched with the perfect phone system to meet your organisation's needs and all this backed by our Dedicated UK Support Team.
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Case Study 

Giambrone is a long-established international law firm

offering legal advice and assistance to private and

commercial clients on a wide range of legal matters

and in various jurisdictions.

Their multilingual lawyers have extensive cross-border

expertise operating through a network of offices in

Barcelona, Birmingham, Catania, Glasgow, Gran

Canaria, London, Lyon, Madrid, Milan, Naples, Palermo,

Porto, Rome, Sassari, Tunis, Turin.

  • Problem

    Flip Connect first started working with Giambrone at their London office in 2018 when during an office relocation, their legacy telecoms provider let them down and Flip Connect managed to deploy a new 3CX cloud phone system within 2 days.

    It soon become apparent that Giambrone’s other European offices had a mixture of traditional and cloud-based phone systems which didn’t communicate with each other and convoluted call plans were creating high call charges for international calls being forwarded between the UK and Italy.

  • Solution

    Flip worked closely with Giambrone during the initial deployment program to install the 3CX cloud phone system in their offices based in Milan, Rome, Palermo and Barcelona.

     Flip engineers were on-site at each office to ensure a smooth migration over to 3CX and worked with local SIP carriers to provide a local breakout to in-country phone networks.

    Once installed and full training given, staff members could benefit from full number portability allowing a ‘work from anywhere’ culture to be established.

Useful Information & FAQs

What is Hosted Telephony?
Hosted telephony, also known as cloud telephony, is a modern communication solution where your phone system is operated and maintained offsite in the cloud rather than at your physical business location.

This innovative approach is suitable for businesses of all sizes, from small startups to large enterprises, including call centers and customer support teams.

Benefits include:

  • No initial costs for equipment purchases
  • Flexible and easy management of communication services
  • Complete control over your system from any internet-enabled device
How Does Hosted Telephony Work at Flip Connect?
At Flip Connect, our hosted telephony systems utilize advanced cloud technology, eliminating the need for expensive on-site hardware and traditional telephone lines. Our systems are hosted on secure, remote servers known as Hosted PBX (Private Branch Exchange).

These systems can be accessed via dedicated leased lines or high-quality internet connections, ensuring reliable and efficient communication.

Once installed, our Hosted PBX can be seamlessly managed online, with easy integration of additional features to meet your evolving business needs. Unlike traditional phone systems that require each staff member to have a physical desk phone, our hosted solution supports calls on desk phones, softphones, or mobile applications, providing ultimate flexibility.
Key Benefits of Using Flip Connect's Hosted Telephony:
Cost Savings: Eliminate up-front hardware costs and enjoy free internal calls across multiple sites, with no PBX maintenance expenses.

Superior Functionality and Control: High-definition voice quality, a user-friendly web portal, and visibility into staff availability and call activities enhance your operational efficiency.

Scalability: Easily add phone numbers, users, or services on-demand. Our system grows with your business without the need for traditional hardware adjustments.

Future-Proofing: With 24/7 maintenance and support, plus regular remote upgrades, your communication system will continuously evolve alongside your business needs.

Enhanced Features: Includes call logging, queuing, forwarding, conference calls, voicemail to email, and much more—all manageable via an intuitive dashboard.
What Does Flip Connect's Hosted Telephony Include?
Our comprehensive service includes:

  • A robust IP network ensuring secure and stable connections.
  • State-of-the-art software and hardware solutions, including IP handsets.
  • A dynamic online management portal for real-time communications oversight.
  • Full system training provided to your staff, either remotely or on-site.
  • Continuous maintenance and proactive 24/7 support to minimize downtime and ensure optimal performance.
What kind of customer support can we expect from Flip Connect?
We provide 24/7 customer support via multiple channels, including phone, email, and live chat.

Our support team consists of highly trained professionals who are quick to respond and resolve any issues you might encounter.

We also offer dedicated account management to ensure that your specific needs and concerns are addressed promptly.
How does the installation process work and what is the typical setup time?
Our onboarding process is streamlined to get your hosted telephony system up and running quickly and efficiently. Installation typically takes just a few days, depending on the complexity and scale of your setup.

Our team will handle all aspects of the setup, from initial configuration to final testing, to ensure a smooth transition without disrupting your business operations.
Can your telephony system integrate with our existing CRM and ERP software?
Absolutely. Our hosted telephony solutions are designed for easy integration with a wide range of CRM and ERP systems.

This integration enhances your ability to manage customer relationships and internal processes by enabling features such as click-to-call, call logging directly in your CRM, and real-time customer information access during calls.
How is system reliability and uptime guaranteed in your service?
Flip Connect guarantees a high level of service availability, backed by our robust, geographically diverse data centers that ensure redundancy and minimal downtime.

Our service level agreements (SLAs) promise 99.999% uptime, providing you with continuous and reliable service to keep your business communications running smoothly at all times.
What are the security features of your hosted telephony system?
Security is paramount in all our communications solutions. Our hosted telephony systems come equipped with advanced security features including end-to-end encryption, secure voice and data transmission, and compliance with international standards such as GDPR.

We continuously update our security protocols to safeguard your communications against unauthorized access and cyber threats.
Are there options for training our staff to use the new phone system?
Yes, we provide comprehensive training programs tailored to your team's needs.

Training can be conducted onsite or remotely and covers all aspects of operating the hosted telephony system, from basic call handling to using advanced features.

Our goal is to ensure your team is confident and proficient in using the system from day one.
Can Flip Connect's hosted telephony system reduce our total cost of ownership (TCO)?
Yes, Flip Connect's hosted telephony systems are designed to significantly reduce your total cost of ownership.

By eliminating the need for on-premises hardware, maintenance costs, and reducing the need for IT support staff, your business can achieve substantial cost savings.

Additionally, our competitive and predictable pricing plans help you manage your budget more effectively without unexpected expenses.

Can Flip Connect help us with international expansion?
Absolutely. Our global network infrastructure and international calling capabilities make it easy for your business to expand into new markets.

With services in over 100 countries, seamless international communication is simplified, and you can manage all your locations through a single, unified system.

This capability supports your global growth ambitions by providing reliable and cost-effective communication solutions wherever you operate.

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0800 069 68 68
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hello@flipconnect.co.uk
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